Getting Started
Shipping & Delivery
Sales & Orders
Pricing & Returns
Getting Started
New to WizzKids? This section covers everything you need to know before placing your first order — who can buy from us, why our prices are so low, and how to make the most of our bulk deals. Whether you’re shopping for a party, school, or just for fun, we’re here to help you get started with confidence.
Can anyone buy from your site?
Yes! Even though we sell at very low prices, anyone is welcome to place an order.
I want to buy larger quantities — what do I do?
We supply businesses, schools, clubs, and more across the UK. Please contact us by phone or email to discuss larger bulk purchases.
How can you sell at such low prices?
We often buy proven best-sellers in large volumes, sometimes manufacturing or importing them ourselves. We also buy discontinued or rebranded stock directly from manufacturers, allowing us to offer amazing value.
Do I need to create an account to order?
No account is necessary — you can check out as a guest. However, creating an account will make reordering easier.
Are your products safe for children?
Yes, all our products meet UK toy safety standards. Please check individual product descriptions for age suitability.
Shipping & Delivery
Wondering how and when your order will arrive? Here you’ll find answers about delivery times, tracking your parcel, and what order statuses mean. We aim to dispatch quickly and keep you updated every step of the way — but if anything’s unclear, this section has you covered.
How quickly can you deliver?
Orders are usually delivered within 2–4 days. During busy periods, it may take slightly longer.
My order status says 'Completed' — what does that mean?
This means your order has been dispatched or is ready to be dispatched. Orders are sent using a 24/48-hour courier service.
My order status says 'On Hold' — what does that mean?
It usually means we’re missing some of your address details, often due to autofill errors. We will try to contact you via email or phone. Please check your spam folder.
I haven’t received a confirmation email — what should I do?
Order confirmation emails are sent automatically. If you haven’t received one, please check your spam or junk folder.
Can I change my address or delivery details after dispatch?
Once your order has left our warehouse, any changes must be arranged directly with the courier. We’ll help where we can, but we have limited control once the parcel is in transit.
Can I track my order?
Yes. Once dispatched, you’ll receive a tracking number via email.
Sales & Orders
Need help with an order or have a special request? From contacting our team to setting up bulk or custom orders, this section answers common questions about customer service, tailored packs, and trade enquiries. If you’re not sure who to ask, this is the best place to start.
I have a query about my order — how can I get in touch?
You can reach us via the contact number or email listed on our Contact page. We’ll reply as quickly as possible. Please note: Facebook messages may not be monitored as frequently.
Pricing & Returns
Looking for information about prices, VAT, or returns? This section explains how our pricing works, what’s included, and how to return something if you’ve changed your mind. We keep things clear and fair — no hidden fees, just great value.
I no longer need the items I ordered — can I return them?
Yes, you can return items within 14 days from dispatch, as long as they are in perfect condition. Please return them to the RETURN PARCELS address found on our Delivery Info page. Refunds (minus postage) will be processed once we receive and check the goods.
